Shipping policy
Last updated
28 June 2026
How shipping works at Guild 79
Every Guild 79 piece is made to order by hand in independent Istanbul ateliers under our design and quality direction. We hold no pre-made inventory; the piece ships once production is complete.
Production time
Two to three weeks from the day your payment is taken. Personalised pieces add three to five days; one-of-one commissions follow the timeline agreed with you. We confirm dispatch by email when the piece leaves the atelier. If production runs past the estimate, we write to you with a revised date; you may accept it or cancel for a full refund.
Carrier and method
We ship every piece by insured express courier with signature on delivery: DHL Express, FedEx Priority, or equivalent for the destination. End-to-end tracking is provided. Typical transit time is two to four business days from Istanbul once the piece is dispatched. If you or someone at your address instructs the courier to release the parcel without a signature, or redirects it, that release counts as delivery.
Where we ship
We currently ship to the United States, Turkey (domestic), Australia, New Zealand, Japan, South Korea, Singapore, and Hong Kong. If your destination is not listed, contact orders@guild79.com before ordering.
Country of origin and customs declaration
Every shipment leaves our atelier with the country of origin declared as Turkey on the courier waybill and the customs declaration. The commercial value declared is the actual sale price. The seller of record is Guild 79 LLC, registered in Wyoming, United States.
Each piece carries its hallmark, the atelier's maker's mark, GUILD 79, and the country of origin TURKEY, stamped discreetly in line with Turkish hallmarking practice.
Duties, taxes, customs fees
For international orders, we ship delivered duty paid (DDP), meaning all import duties, taxes, and customs handling fees are included in the order total at checkout, for orders to:
- United States
- Australia
- New Zealand
- Japan
- South Korea
- Singapore
- Hong Kong
Orders within Turkey are domestic sales: Turkish VAT applies and there is no import duty or customs clearance. If you have a question about the landed total for your country, contact orders@guild79.com before ordering.
Two destinations ask a small step of the recipient for customs clearance. New Zealand requires the recipient to hold a one-time New Zealand Customs Number for imports of NZ$1,000 or more; our team will guide you through the short application after your order. South Korea requires your Personal Customs Clearance Code (PCCC); we will request it after your order and it is used only for customs clearance.
Shipping insurance
Every shipment travels by insured express courier, included in the price. If a piece is lost or damaged in transit, we remake it or refund you in full. See our Refund Policy for the claim steps.
Lost or undeliverable packages
If a package is marked delivered but you have not received it, contact us at orders@guild79.com within 7 days. We open a courier investigation. Most packages are found within 5 business days. If the courier confirms the package was lost in transit, we file the insurance claim and remake the piece or refund you in full. If the courier holds proof of delivery to your address, we share it with you and work from the investigation outcome.
Address accuracy
Please confirm your shipping address carefully at checkout. We are not responsible for failed deliveries due to incorrect address information you have provided. If a piece is returned to us as undeliverable, we contact you to confirm the correct address; you cover the second shipping attempt.
Holds and returns to sender
Couriers may hold a package for customs inspection in some destinations, particularly for first-time imports of precious metal goods. This is normal and outside our control. We provide all the customs documentation needed for clearance; the recipient may need to respond to courier queries to release the package.
Shipping to PO boxes
We do not ship to PO boxes, mail-forwarding addresses, or pickup-locker services. Couriers require a signature at a residential or commercial delivery address.
Sanctions and prohibited destinations
We do not ship to countries currently subject to comprehensive United States sanctions. The list of currently restricted destinations is updated as international sanctions change.
Contact
orders@guild79.com
Guild 79 LLC
30 N Gould St, Ste N, Sheridan, WY 82801